Terms & Conditions

Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods ("product/s") by Natural Epsom Salt Ltd ("we, us") to you, the purchaser of our products, including your use of the website at www.naturalepsomsalt.co.nz ("the website"). These terms are effective from 5th April 2024 and will replace all terms used previously by Natural Epsom Salt Ltd.

We reserve the right to change these terms of trade from time to time.

Availability and supply

To make a purchase from our online shop you must be 18 years of age or over.

If you are purchasing on behalf of another entity such as a company, you warrant you have the authorization to agree to these terms and conditions on behalf of the entity.

All orders are subject to availability. If for any reason a product is not available, we will endeavor to notify the non-availability on our online shop.

Delivery & delivery charges

Prices for products on our website are exclusive of delivery charges and is calculated during the online shopping basket process. Delivery charges are calculated using the order size and location.

We only deliver to New Zealand street addresses.

We will use all reasonable endeavors to ensure that orders will be dispatched promptly after an order has been placed.

We ship orders Monday to Friday excluding public holidays. Estimated delivery time is 1 to 2 days for the North Island and 2 to 3 days for the South Island. Please allow extra time for rural deliveries.

Due to a PayPal glitch that we cannot solve, only your registered address is sent to us. If you wish your parcel to be sent elsewhere please email us directly at Natural@epsomsalt.co.nz

If you'd like to track your order, please contact us for a tracking number.

Pricing & payment

All prices are in New Zealand Dollars unless stated to be otherwise. We reserve the right to alter prices at any time.

We accept the following forms of payment:

  • Visa
  • MasterCard
  • PayPal
  • Direct deposit to our bank account

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payments are processed via PayPal's secure payments system to ensure high levels of payment security.

Returns & refunds
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

If products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If we have make a mistake by sending the incorrect product to you, please advise us for immediate remedy. Please make your purchasing chooses carefully.

Liability Limitation

We will endeavour to have complete and accurate information on our website however we assume no responsibility for the completeness and current accuracy of the information provided on our website.

We are not liable for any claim except where we have acted in bad faith. This exclusion also applies to every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide products to you. None of the persons specified above is liable for anything else in connection with products provided from us to or resulting from anything any of us does or does not do. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products supplied by us.

Applicable law & jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any products are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any products.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website and products in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of our Website may not be available to you.

We may disclose your personal information as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

You can make contact with Natural Epsom Salt

Anthony Beet

021 2255268



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